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General conditions

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Privacy policy

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Booking terms and conditions

RFZ INVESTMENTS SL cif B44759058
By proceeding with your booking, you agree to the terms and conditions below:

PAYMENT CONDITIONS

Full payment of the booking is required on time and in the manner indicated at the time of booking.

A cleaning surcharge will be applied for all stays at the amount stated at the time of booking.

The damage deposit will be as indicated in the advertisement and in the price details of the booking. This amount will be charged on the day of arrival and will be returned 48 hours after departure, once everything has been checked that everything is in perfect condition.

CANCELLATION CONDITIONS

Cancellation conditions will be set out in the booking conditions of each advertisement.

Booking modifications are subject to availability and may incur additional costs.

RENTAL RULES

Check-in is from 15pm-16pm and the latest check-out time is 10am. Early check-in or late check-out is subject to availability.

Smoking is strictly forbidden inside the accommodation.

No parties or events are allowed.

No accommodation is allowed for people who have not been checked in on the day of check-in.

OTHER

All accommodation is equipped with sheets and towels, as well as soap, gel, shampoo and toilet paper. Once they are finished, the company will not be responsible for their replacement and it will be the guest who will have to pay for them if he/she wants to buy more.

It is important to pay attention to parking areas, nearby recycling areas and to lock the accommodation, especially when it is not occupied.

It is the responsibility of the client to comply with the rules of the accommodation, the community and the regulations of each locality.

In the accommodations with private swimming pool the heating has an extra cost and has to be requested at least 7 days in advance.

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Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, you do not give access to information from your computer or from you, unless you want it and provide it directly with news. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services.

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In accordance with the provisions of Royal Decree 933/2021, of October 26, of the Government of Spain, which establishes the obligations of documentary registration and information in lodging activities, by virtue of the principle of security protection public and citizen security, we inform you that it is the obligation of all guests to provide the personal data required by current regulations as well as sign the traveler parts (all those over 14 years of age; with respect to minors under 14 years of age, their parents or legal guardians must provide the data); as well as show your passport or identification at the entrance to the accommodation. In case of refusal, by virtue of the right of admission, entry may be denied.

This Privacy Policy establishes the terms in which lanzarote vacation homes uses and protects the information that is provided by its users when using its website and online check-in application. This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document.

To guarantee and expedite the check-in process, the tourist is required to show the image of the identity document that will be processed in accordance with current GDPR regulations. The images of the identity documents will be deleted on the day of departure from the accommodation."